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Hob displays error message "-"
Electrolux Support

Hob displays error message "-"

Issue
  • The appliance cannot be activated / is not operating.
  • Only two cooking zones light up.
  • Error message E6 or E641 appear on the power setting display.
  • The cooking zones on the left side light up faster and brighter than these on the right.
  • Hob blows / trips fuse
Applies to
  • integrated electric hob
  • freestanding cooker with electric hob
Resolution

In the case of a new installation, the above-mentioned problems usually indicate that the appliance was incorrectly installed.

Note: A new installation means one of the following:

  • A brand new appliance is connected to an electrical supply for the first time.
  • The appliance is connected to a different socket.

1. Check if there is power coming from the socket.

Check whether there is power at the socket by plugging in another appliance and seeing whether that works as it should. If the socket does not work, contact a qualified electrician to help resolve the problem

2. Check the fuse for any possible faults.

Make sure that the fuse is the cause of the malfunction. If the fuse releases again and again, contact a qualified electrician

3. Contact the qualified electrician who installed the appliance.

4. Contact an Authorized Service Centre.

If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so. 

 

 

If  the Hob displays error message "-", refer to the suggestions below for step by step instructions.

Possible cause:

  • The cooking zone was switched off by the thermal cut-out device or automatic shut-off, to prevent pans from boiling dry.
  • Allowing the hot plate to cool down should resolve the issue.
  • If the problem persists, we recommend contacting an Authorized Service Center.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: HC
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.